Our Client Ratings
Our Testimonials
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“Selena and Richard were wonderful to work with! They were both attentive of all of our needs and concerns throughout the entire process. We would recommend them to any future home buyers OR sellers!”
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“Selena and is the best!!”
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“Patients and care when purchasing the home before and Wonderful people to work with and appreciate all their hard work. Definitely won't regret working with them”
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“Richard & Selena went above & beyond what was expected. I had a great experience with both of them & would absolutely recommend them to anyone needing a realtor.”
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“Selena is thorough and hard working. She is also extremely knowledgeable about the area. Will definitely recommend her. She and Richard are a great team!”
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“Richard and Selena House put me at ease with the selling of this house. There were a lot of trials and tribulations that arose with the house, as it was a OLDER house. However, Richard and Selena walked me through each of the trials that came up. They helped me deal with them and we moved on. I had just lost my spouse and was dealing with the selling of this home by myself. Plus, living out of town and having to come up to a house that looked like a Hoarder had lived there was enough to drive me over the edge. They put me at ease from Day #1 .They made me feel that I wasn't by myself. They were there with me through every step of the proceedings. From getting the yard maintenance taken care of, and from cleaning all the 'Stuff" out of the house. And also not just cleaning the house out, but finding someone that could use some of the belongings (such as the Salvation Army). I would recommend Richard and Selena House for being there for the seller when you can't physically be there. They represented me and communicated with me, the seller, in every step of the process.”
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“Genuine kindness and care were on full display, and I was treated like family! This will not soon be forgotten! Doors have been opened for me and my family, and we are inherently grateful for the time and care that were ever present! My home buying business stays with Richard, Selena, and Century 21! Blessings be unto you forever! In Jesus's Name, Amen!”
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“Richard and Selena House are extremely approachable and friendly! They were understanding and patient with me, being a young, first time home buyer. When buying my house, I was living out of state and did not have many opportunities to come to tour the houses in person. They went above and beyond to help me feel comfortable with what I was purchasing. Overall, they were extremely knowledgeable of the area and provided multiple resources to help me. They did an awesome job of negotiating the price and terms of the purchase. I truly appreciate their service and would say that I am 100% satisfied with their work! I would highly recommend Selena and Richard House to anyone!”
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“I was very pleased with the job Richard and Selena did in the selling of my house. They always stayed positive even through a few small set backs. I actually ended up making more off the sale than I thought I would going into the process. Thanks again Richard and Selena, I will certainly call you again if I make another purchase in New Bern.”
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“Selena was amazing throughout the entire process. She listened to my concerns and objectives, and provided valuable recommendations. Her experience with the local market and having trusted contractors to work with made this an extremely easy and painless process for all parties involved. Would highly recommend to anyone looking to buy or sell in the area, she will be my go to realtor when the time comes for our next investment/retirement home.”
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“Richard and Selena were excellent to work with. They provided a winning strategy to help my family and I achieve our goal of owning a home in New Bern. Searching for a home while in another state is not easy but Richard and Selena made my experience pleasant. Richard would set up virtual tours within in an hour (sometimes less) after I contacted him about a home I was interested in. His virtual tours are the best! No detail was lost. I always felt he had my best interest at heart. Richard never lost sight of my goals even when I would get frustrated with the competitiveness of the housing market. Because of Richard's experience and knowledge of the housing market and communities in the area, I was able to submit an offer within 24 hours after the house was listed. My family and I love our home which has truly exceeded my expectations. I will recommend Richard and Selena to friends and family looking to purchase a home in North Carolina. Richard and Selena provided excellent service. Absolutely the best. Again and Again. The best experience.”
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“-extremely helpful in understanding our situation and needs -was able to work with us on issues involved with planning a cross world move -very knowledgeable on the area giving my family confidence on enjoying not only the home itself but the community -A strong sense of trust as in man/woman of their word who will follow through -Was able to assist being our first home purchase advising us on issues/ concerns we may have not been aware of as first time buyers”
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“I had previously contacted other brokers in the New Bern area, asking them to list my property. Some never responded, some told me that this lot would never sell because of the water problem. When I connected with Serena, she was optimistic, enthusiastic and willing to put her effort into getting it sold. When one contract fell through, she immediately started working again and succeeded in obtaining just the right buyer for this lot. She thought outside the box! She never gave up! She and her company did a fantastic job for me. I really appreciate her!!! Excellent job with wonderful results! Very understanding of the importance of selling my property.”
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“Did a great job and even checked after the sale to make sure that we were satisfied”
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“I actually started with another broker that not only was late getting back to me but also asked me to make an appointment to look at houses to buy. Clearly this person didn’t read my email. Selena on the other hand reached out me very quickly after I had sent my email. She listened to what I wanted and understood my needs. That alone influenced me to select her as my broker. Selena was an amazing real estate agent during the entire process from start to finish. I would immediately recommend her to anyone that is trying to sell their home in the New Bern area. Selena’s responsiveness to any questions or concerns was awesome. I very much appreciated her patience with all the road blocks we ran into. I would have no reservations recommending Selena to any of my friends. Her experience and knowledge of the New Bern real estate market was extremely helpful in selling our home.”
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“It helped a ton with Richard’s military background, he was able to relate to me and understand my current living situation”
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“Listened to what I wanted to do with my home Walked me through their plan to accomplish that goal But listened to my suggestions too. Very easy to work with.I would recommend them to any of my friends and business associates.”
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“Selena and Richard House are power couple. Their combined skills and experiences are highly recommendable. Very knowledgeable and resourceful. Great service from start to finish”
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“It was an absolute pleasure working with Richard and Selena House. Richard and I worked together in the Marine Corps, so I already knew that I would be working with a true professional. And then to find that Selena is as friendly and knowledgeable as she is, I quickly realized that I was working with the "dream team." They were extremely helpful and knowledgeable from start to finish. They expertly advised me through the preparation phase of the sale, helping me to put the right focus on necessary home improvements versus those things that might be "nice to have" or were not necessary at all. Thanks to their marketing plan, we had several offers within days and were under contract in less than a week. The communication and care that they displayed, all while I was living overseas, was really "top-notch" and I couldn't have asked for a better experience. Working with Richard and Selena, the entire experience was a "10 out of 10."”
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“Richard and Selena went above and beyond for us. We live in Houston, TX so Richard and Selena took the reigns and made sure everything that needed to be done to get the property ready was done. We could not have asked for a more dedicated team. They communicated with us throughout the process and ensured we understood everything. Richard and Selena are an awesome team. They made what could have been an extremely difficult process so easy for us. We are so grateful for everything they did to sell our home.”
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“The couple Richard and Selena has great teamwork.I see synergy on them. They are result driven Has mastery of their profession.. Excellent service...Exceeded expectation..highly recommendable”
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“Such a great experience having them. Although we mostly dealt with Richard I know Selena was behind the scenes staying on top of things. I feel like after all this we can call them friends!”
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“My husband and I are so very grateful for both Richard and Selina House. In our opinion, they are the best possible brokers. They surpassed our expectations and went as far as helping a couple of people with specific needs relocate from @NYC to NC, without a hitch and we found the home of our dreams. All aspects of the purchase of our new home were met professionally and effortlessly. The Houses were there for us every step of the way, during the peak of the #cv pandemic lockdown. Their services were not only prompt, courteous, and top-notch, they added such a warm welcoming touch to our home buying experience. They were always so pleasant and always there for us every step of the way. The left no stone unturned. We are forever grateful to the Houses. They made our Xmas 2020 dreams a reality. Thank you so much, best wishes, Paul and Tanni De Felice the New New Bernians!! Merry Xmas and Happy New Year!! :))”
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“Absolute professionalism and expirers in their field.”
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“Richard was very easy to commuincate with and went over the whole process He was easy to schedule and was very helpful with the closing process”
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“I could not have asked for a better realtor than Richard. He went above and beyond. Being out of state, selling our property could have been extremely difficult, but he made the process very smooth for us.”
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“I am very glad that we heard about Selena and Richard. We had a good experience working with them and if we were still living in the area, would have no hesitation in recommending them. Selena kept us informed and was constructive on how we could improve the appearance of our house for selling. Richard demonstrated a wealth of real estate knowledge and I think they are a great team.”
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“Richard is very knowable in the sales process of selling a home. He made the process very simple to follow and was on top of everything, I from out first meeting that Richard was a person of his word and I had full confidence in him. Richard did not disappoint me and anyway. Always return phone calls and emails promptly and I would not hesitate to use Richard again as a relator”
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“Worked with Richard and he was very accommodating to my situation.”
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“Richard performance was phenomenal during this process. He analyzed the current market and presented a marketing plan to sell my house in the desired time. He maintained meticulous communication with the challenge of a 13 hr time difference, all while putting my mind at ease when required. Over the past 15 years I’ve worked with numerous other realtors in the New Bern area both buying and selling houses. Richard out preformed then all. I would highly recommend Richard to friends and family any day. You will not be disappointed!!”
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“SELECTED Richard based on web site biography. Made telephone contact and was impressed with our conversation. Richard immediately went to work by sending proprieties for possible showings. He fully understood my desires and did not waste my time. He scheduled a possible showing showing of a property that had recently been withdrawn form the market and it was a nearly perfect choice for us. The rest is history and Richards tireless effort to arrange everything necessary for a great move. Not only does Richard really know New Bern but he follows up on every detail of closing and assists with after closing requirements. Best buyers agent I have had in my career.”
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“I cannot begin to tell you how professional, helpful and caring Richard has been through out the entire process of selling our home. He answered our concerns took care of any issues and was there for us all the way. If you are buying or selling a home I highly recommend Richard House. He was AWESOME!”
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“Richard was very responsive to our questions and concerns and made every effort to meet them. He was also very reasonable and well balanced in effecting details along the way. He and the seller and his agent were very accommodating to our schedule amidst events surrounding work shutdowns and insurance related delays. We are delighted with our new home and grateful to Richard for making the process work well.”
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“Richard was ease to work and talk with. Everything went smooth with selling of my property. I would use him again.”
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“our house had a pending offer after 1 week on the marked . Richard did a great job pricing it right for a fast sell. the selling process was very easy. thank you Richard”
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“Had a lot of patience with us and help is finding the perfect home”
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“Richard helped us purchase our future home site while we were still in West Virginia. Everything went smoothly and as planned. The process was uneventful because of Richard's knowledge and professionalism. Couldn't ask for anything more.”
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“Richard House was very patient and accommodating with his time and our needs. He knows the community, and will find the right property for you at the price. Most of all he is trustworthy.”
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“I will definitely recommend Richard House to friends. Richard was very easy to work with. Answered all my questions quickly and explained when I was confused. Very professional, and efficient.”
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“Extremely satisfied with Richards handling from start to finish.Returned phone calls promptly if not answered immediately. Answered questions accurately. Polite and easy to deal with. Actually listened to questions and answered them instead of changing subject.”
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“Richard House was always able to answer the questions I had, even if he had to check and get back with me. He was able to close in the time frame I needed. He had to be my eyes because I was out of state. I found him very reliable and trustworthy.”
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“I consistently felt that Richard was doing his best for us. He was there when we needed him, but we felt like we were in control of the process.”
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“Richard listened to what we wanted; has a deep knowledge of the local area and market; goes above and beyond for his clients; promptly answers any questions and made an unexpected cross country job relocation somewhat less chaotic. We (myself and my wife) really appreciate everything he has done for us. He also has great patience and understanding when you have to bring your kids along every time you go to look at a house or have a meeting with him, since you don't know anyone in the area to leave them with!”
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“Thank you for all you help you made it all happen .”
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“With us living out of state Richard house made us feel comfortable and positive about finding the right house for us..he made every thing as easy as possible for us to look at and get into the house after closing... Couldn't ask for anything easier..”
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“Richard went beyond what I expected. He has continually made sure I stayed on top of my dates, would always answer questions calls and emails. Worked with our schedule and got the house that best fit me. Also helped me a little after the house sold to make sure I started out right”
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“Richard did all that I asked of him in a very cordial, professional manner. Good job! Thanx again, Don Shutts”
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“Richard's ability to build total trust is remarkable. I just felt that he could or would just handle it. He made it comfortable to just let him run with it. Any time a doubt or issue seemed to build in my mind I'd just give him a call on his cell phone and he would settle my mind in moments. Basically I just did it the way he said. I just knew he would do exactly what was best. We just moved out and let him do it all......and no we didn't feel that we needed to go to the closing. Richard thank you for putting our minds at rest, you're the man ! I'd like to add that Richards very successful military career is much appreciated and weighed heavily in my confidence in him. A man of character!”
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“To be honest Richard House has been the best realtor I've personally ever experienced. Flawless. A++ Richard House was impeccable. Thank You and God Bless!”
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“We appreciate that Richard did so much for us with our out of state house hunt and purchase. It made our process easier knowing he was willing and able to handle things locally for us while we were still 4 states away.”
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